At MATDEX, we offer an exchange policy only.
Eligibility for Exchange
- Product must be unused and in original condition.
- Request must be made within a reasonable time after delivery.
- Item must include original packaging.
Exchange Conditions
- Exchange is only applicable for:
- Defective products
- Wrong item delivered
Costs
- Customer will bear all exchange shipping costs.
Non-Eligible Cases
- Change of mind
- Used or damaged products (by customer)