At MATDEX, we offer an exchange policy only.

Eligibility for Exchange

• Product must be unused and in original condition.
• Request must be made within a reasonable time after delivery.
• Item must include original packaging.

Exchange Conditions

• Exchange is only applicable for:
  • Defective products
  • Wrong item delivered

Costs

• Customer will bear all exchange shipping costs.

Non-Eligible Cases

• Change of mind
• Used or damaged products (by customer)